FAQ's
Yes! If your order has not yet shipped, you can change the shipping address in the My Order section of My Account.
– Address changes must be within the same destination country.
If you change your mind about an item within 30 minutes of placing the order, you can cancel it yourself by visiting My Order. From there, click “view/modify order” next to the order with the item(s) you’d like to cancel. Click on the”cancel” button next to each item you would like to cancel. If you would like to cancel an item after the 30 minute window, please contact us. As long as your items have not shipped, we are usually able to cancel items or orders.
Personalized items and certain products shipped directly from our vendors are
subject to special approval.
If you change your mind about an item within 30 minutes of placing the order, you can cancel it yourself by visiting My Order. From there, click “view/modify order” next to the order with the item(s) you’d like to cancel. Click on the “cancel” button next to each item you would like to cancel. If you would like to cancel an item after the 30-minute window, please contact us. As long as your items have not shipped, we are usually able to cancel items or orders. Personalized items and certain products shipped directly from our vendors are subject to special approval.
When the UK is selected as the shipping destination, we show the product pricing and various charges in GBP £. Your final total including duties and shipping & handling fees will be displayed in GBP £ at checkout.
Unfortunately, we’re unable to offer exchanges or replacements. We’re able to offer our members such exclusive prices because we order stock from our partners rather than holding stock ourselves. This makes it very difficult for us to order further stock at a later date.
We partner with XE.com Inc., a currency service provider, to determine the currency rate. The exchange rate for your order will be set at the time of order placement.
We’ll make it right! Simply contact us at info@fashionableafrika.com for a quick response.